Shipping And Handling
For your peace of mind all orders are sent with proof of posting and are insured against loss or damage. We know how frustrating it is to miss a delivery or for your order to get lost in the post! Which is why Optimal Hemp have reliable and well-trusted delivery partners.
Delivery charges will vary depending on our suppliers. Please ensure that the address details you supply are complete and correct. If you receive a card to say that Royal Mail attempted delivery please contact them immediately using the details on the calling card.
Lost or Undeliverable Orders
If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items as soon as possible.
If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery + a 20% administration fee.
Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.
If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.
Returning an Item or Order
Due to the fact that we cannot ascertain if our cbd oils, capsules, e-liquids, edibles and cosmetics have been tampered with we are not able to accept returns of any of these products whether they are unopened, un-used or remain sealed unless we have sent you incorrect products in your order. We also do not accept e-liquid returns based on someone simply disliking the taste.
To cancel or return goods please contact us via email quoting your order number.
Please refer to ‘best before’ dates on product packaging to determine product life. However, we guarantee a minimum of 6 months shelf life from when the product is dispatched.